FREQUENTLY ASKED QUESTIONS

If you’ve got questions…

I’ve got answers.

Frequently Asked Questions

  • Yes. I am a licensed Associate Marriage and Family Therapist (AMFT) in California, which means I can only see clients who are physically located in California at the time of our sessions. All sessions are offered online for accessibility and flexibility.

  • I am not in-network with insurance companies. However, I provide superbills for out-of-network reimbursement, which many clients successfully submit to their insurance. While the reimbursement process is handled on your end, I’m happy to support you with the documentation you’ll need.

  • You can schedule a free 15-minute consultation by clicking the “Contact” button on this website or by emailing me directly at eva@heartfelt-therapies.com. This call gives us a chance to connect and see if we’re a good fit. Current clients can request appointments via email, text, or their Simple Practice client portal.

  • I maintain a 48-hour cancellation policy. Appointments canceled with less than 48 hours’ notice are charged the full session fee. That said, I understand life can be unpredictable, so I offer one waived late-cancellation fee every six months.